Questions

Shopping online with La tela di Penelope is safe. Every effort is made to ensure that your personal details are never misused in any way. Add your preferred products to Wishlist and click "Continue". Then fill out the order form and submit it. After checking the availability of the products and the expected time of delivery, we will e-mail you. Choose the apposite link in the email to confirm your order and pay by credit card or PayPal. If the products you have chosen are not in stock, we will give you details about the expected time of delivery.

Sure you can. Our dedicated tel number is (+39)-0- 941 338 55. You can call us 8:30 am to 8:00 pm Monday to Saturday. If you choose to order, just pick up the phone and call us with the details of your selected items.

Sometimes the only way to fully appreciate the quality and the style of each of our distinctive products is to actually experience them first hand. Our main store is in San Marco d'Alunzio (ME), via Aluntina 48, Italy. Look at our website for information on our new stores as they open. You can also sign up to receive our e-news letter, which provides you with details of our promotions all over the world and latest products information. La Tela di Penelope - San Marco d'Alunzio ( Me) - via Aluntina, 48 Italy La Tela di Penelope - Milan - via Nerino, 3 Italy CASA di LINO 4026 Oak Lawn Ave - Dallas - TX - USA

La Tela di Penelope delivers worldwide. Shipping costs vary according to delivery country. Inside European Union an estimated week for delivery is provided after shipping confirmation.Delivery dates and weeks are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. If you have not received your order within the above time-scale please leave 7 days before contacting our customer service team to investigate the non-arrival. We carry the risk of loss or damage to the Products until you receive them. The Products belong to you when you have received them and have paid us in full. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time we receive them.We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property. Additional charges may apply for the storage of the products if the customer delays delivery, for more than three weeks after the estimated date for arrival.

Customers ordering online, will be sent an email-containing acknowledgement of the order placed.

You can create your products by using the Customize tab in the menu. If you need to amend or cancel your customized item order, you may only do so up to 48 hours after you have confirmed it. After 48 hours, we reserve the right to charge you for any costs, which we are likely to incur due to the amendment or cancellation of your order. This charge will not exceed 25% of the value of the products cancelled or amended.

We accept all major credit and debit cards: Visa Card,Visa Electron, MasterCard, American Express, Carta Aura and PayPal. Payment is made after we check the availability of products. You will find a link in your confirmation email that will take you to the Internet check out. Remember, you can still change your mind at the checkout as to whether you wish to continue with the purchase.

Payment is made at the 'Order Summary' page, which can be accessed through the link on your confirmation email. The link will redirect you to your Shopping bag where you can click to "Pay now". You can still change your mind at this stage. Payment is only made when you click to "Pay now" after filling your Credit Card information on the PayPal website.

The full purchase price will be charged to your card upon placement of your order. However,if your item is not in stock, depending on the expected time of production, we may charge just a 25% of the total amount immediately and ask you to pay the 75% when your product is shipped. Remember, you can still change your mind at the checkout as to whether you wish to continue with the purchase.

La Tela di Penelope site uses industry standard security methods to ensure that all the personal details you give us are not misused. The purchase area of our site is secure. We utilise PayPal, the safest way to pay online, though sometimes it helps to know what to do in case something goes wrong. Industry standard SSL technology (Secure Sockets Layer) guarantee a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our web site cannot be read even in the event it is intercepted by someone else. For more information please visit PayPal Protection for Buyers: : https://www.paypal-marketing.co.uk/safetyadvice/ProtectionForBuyers.htm